Terms of Service

These Terms govern your use of Virvy, including its AI image and video tools, account features, and one-time credit packs. By using Virvy, you agree to these Terms and our Privacy Policy.

1. The service

Virvy provides AI-assisted image and video creation tools. Outputs can vary between runs and may contain errors. You are responsible for reviewing outputs before using or sharing them.

2. Accounts and your content

Keep your account credentials secure and use the service only for lawful purposes. You are responsible for the prompts, files, images, and other material you submit, and must have the rights and permissions needed to submit them.

Do not use Virvy to break the law, infringe another person’s rights, or bypass technical limits or access controls. Prohibited uses include child exploitation, pornographic or sexually explicit content, non-consensual intimate imagery, extreme violence, hateful or abusive content, impersonation without consent, and infringement of third-party intellectual property.

3. Credits and payment

Virvy offers one-time credit packs and subscription plans. The price, billing interval, credit amount, and any applicable credit validity are shown for the selected product before purchase.

For purchases made through Stripe Managed Payments, Stripe, through Sold through Link, LLC, acts as merchant of record. Stripe provides checkout, receipts, and transaction support, and handles applicable indirect taxes in supported jurisdictions. The terms presented during checkout apply to the payment transaction. Virvy remains responsible for providing the purchased digital product and product/account support.

Virvy adds credits after it receives and verifies a successful payment notification. A cancelled, failed, or unconfirmed payment attempt does not create a completed credit grant.

4. Refunds

Refund requests are reviewed case by case. Possible grounds include a duplicate charge, non-delivery of a purchased product, or a material technical failure. Used credits are not automatically refundable. Applicable statutory consumer rights and the terms presented at checkout remain in effect.

When a refund is approved, it is sent to the original payment method. For Managed Payments purchases, Stripe may provide transaction support and may contact Virvy about a refund request. The time for funds to appear depends on Stripe, your bank, and other payment providers. Refund review may consider whether credits were delivered or used. See the Refund Policy.

5. Availability and changes

We may change, suspend, or discontinue features, models, prices, or credit usage rules. We will make reasonable efforts to keep account and purchase records accurate, but uninterrupted availability is not guaranteed.

6. Disclaimers and liability

The service and outputs are provided on an “as available” basis. To the extent permitted by law, Virvy disclaims warranties that the service or outputs will be uninterrupted, error-free, or suitable for a particular purpose. Nothing in these Terms limits rights that cannot lawfully be limited.

7. Contact and support

For account or product issues, signed-in users can open a ticket at /settings/tickets, or email hello@virvy.app. For payment receipts or payment processing questions about an eligible Stripe Managed Payments purchase, use the support channel shown in your Stripe receipt or Link account.

8. Updates

We may update these Terms as the service changes. The updated date above will change when we publish a new version.